Join the Brooks Access Team!

About Us: Brooks Access is a respected division of Brooks Hire, a well-established family-owned business with45 years of experience. With branches nationwide and a vast fleet of over 5000 pieces of machinery, we are dedicated to providing exceptional service and solutions to our clients.

Position: Service Administrator

Employment Type: Full-time

Key Responsibilities:

  • Handling customer enquiries promptly and professionally.
  • Maintaining service records and scheduling for our hire fleet.
  • Updating spreadsheets to track equipment locations.
  • Ensuring customer satisfaction through effective communication.
  • Providing support to our Service and Parts department as needed.
  • General administrative tasks.
  • Coordinating field service technicians, including mobilization to sites and inductions.
  • Managing customer quoting and invoicing.
  • Raising and receipting purchase orders.


  • Essential computer literacy skills.
  • Ability to thrive in a small team environment.
  • Strong multitasking and prioritization abilities.
  • Professional phone etiquette with clear communication skills.
  • Excellent organization and time management skills.
  • Attention to detail with accurate data entry skills.
  • Interpersonal skills to interact effectively with staff and customers.
  • Well-presented with strong written and verbal communication skills.
  • Initiative and willingness to learn.
  • Eagerness to collaborate with management.


  • Exciting career advancement opportunities within Brooks Access.
  • Employee rewards program.
  • Onsite parking for convenience.
  • Supportive and friendly team environment.
  • Stability and security within a family business.

To Apply: To apply for this position, please submit a current CV addressing qualifications, experience, and skills.

Brooks Access is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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