Brooks Hire is a proud, family-owned Australian business that has been operating for over 45 years. With branches nationwide and a fleet of over 5,000 machines, we are an industry leader in equipment hire for the civil, mining, and construction sectors.
We are currently seeking an experienced and motivated Technical Support/Field Service Coordinator to join our dedicated team in Kewdale. This role is perfect for someone with strong mechanical knowledge, excellent organisation skills, and a passion for delivering exceptional service.
The Role:
As a Technical Support/Field Service Coordinator, you will play a vital role in ensuring the efficient operation of our service department by providing technical support to customers & mechanics. Your responsibilities will include:
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Coordinating scheduled maintenance and breakdown support for equipment across metro and regional areas.
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Booking and mobilising field service technicians, including organising medicals and inductions as required.
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Preparing service quotes and processing job cards, service sheets, and damage reports.
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Ordering and supplying parts and liaising with suppliers.
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Ensuring timely and accurate data entry and invoicing.
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Maintaining strong relationships with clients through proactive communication and support.
What You’ll Bring:
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Mechanical trade essential
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Field Service experience preferred
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Experience in a similar Technical Support/Service Coordinator or mechanical role (earthmoving/mining/civil industries ideal).
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High level of computer literacy and attention to detail.
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Ability to be On Call, on a rotating roster.
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Excellent presentation and communication skills
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Ability to work in a team environment.
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Ability to work in a fast-paced environment and manage competing priorities with ease
What We Offer:
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Great career and advancement opportunities
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Competitive remuneration
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Onsite parking
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Stable and secure Family business
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Access to our Employee Assistance Program (EAP).
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