Brooks Hire Service has voluntarily undertaken the requirements to achieve an ISO 9001 Certification. This certification requires that we meet at least five mandatory requirements for a Quality Management System (QMS);
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General Quality Management System
- Production of a Quality Manual, Control Documents and Control Records
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Management Responsibility Plan
- Commitment to customer focus, defining responsibility, authority & communication.
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Resource Management Plan
- Competence, awareness and training for human resources and work environment.
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Product Realisation
- The provision to plan, create and supply a service.
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Measurement, Analysis and Improvement
- Assessment of customer satisfaction, internal auditing & taking corrective actions.